Troubleshooting Your Account

At Carnegie Learning, we strive to provide the best possible experience for our educators, students, and families. That is why we display a unique code on the rare occasions when a user may experience an issue. This unique code will help our team analyze the issue and find a solution for you. 

If you have received an error code, you may be experiencing a network connectivity issue, an issue with your device, or an issue with your account. If this happens, please contact us using the method that is most convenient for you—send us a message (including the full error message and code you saw. screenshots are ideal!), chat with us online, or call us to speak with a support representative.

Getting you the help you need is our priority!

Example Messages with Error Codes